Tenants

  • Tenant helpline for support & emergencies (24 hours per day 365 days a year)
  • Chauffer service to assist tenants on their first day.
  • Professional placements with guidance on how to use all appliances.
  • Welcome pack to ensure comfort and health & safety.
  • Tenant guidelines to ensure fair stay.
  • Flexible services with opportunities for tenants to exercise choice.
  • Responsive repairs & maintenance charter promoting hassle free living.
  • 'Tenant Support Team' for general advice & assistance by staff who really do care.
  • Friendly and professional services at all times.
  • We respect individuality and do not believe in discrimination of any kind.
  • We believe in equal opportunities and have translation services by professional interpreters should there be need.
  • We respect privacy and confidentiality.
  • We guarantee to respond to all problems immediately andto complaints within a 24 hour period.
  • Housing Britain prides itself on maintaining a positive relationship with all its tenants and the experienced members from the 'Tenant Support Team' welcome all questions and problems however small or challenging and will endeavour to keep our tenants stay as pleasant as possible.